“New” Coupon Policies at Stores – What You Can Do!
I seem to get at least 1 email per day that sounds something like this:
“I went to the store yesterday and they told me they no longer accept printable coupons. Is this true?”
Sometimes it will be about a new policy limiting the number of coupons you can use, or stacking a manufacturer coupon with a store coupon, but it’s always a “new” policy that I’ve never heard of. And it’s almost never true.
If a cashier tells you they have a new policy in place just ask to see the new policy. If there is really a new coupon policy in effect there will be written proof. Corporate does not send these new policies telepathically. Anything as important as a policy will be documented.
They should be able to provide something to back up their new policy. If they don’t, ask to use their telephone so that you can call corporate and verify this radical policy change. If it’s true – they will not mind.
More than likely, the store will “allow” you to go ahead and use your coupons “this one time” and never show you anything. If, however, they do provide proof of the new policy change, be gracious about it. Thank them for the new information and let them know you are happy to comply with their rules and policies. Also be sure to let them know that it is confusing for consumers when they do not advertise their coupon policy changes. How can you follow rules that you are not aware of? Thank them for their help in clearing up the mystery and ask if you can have a copy of their policy for future reference.
Most coupon policies can be found on the store’s website (look at the bottom of the page in the fine print for a link) or at the customer service desk at the store. If you cannot find it, then email the store and ask for a copy of their coupon policy. Be sure to include any specific coupon questions in your email in case those are not addressed in their policy. Print and carry a copy of the policy with you when you go to the store so you can show it to the cashier in case there is ever an issue.
Hopefully this information will make your shopping trips a little less frustrating!